The two were talking about the "collapse and the unrest" in American society, and how "every standard is falling apart." Posobiec asked Hernandez about her recent miserable experience trying to fly from Florida to Texas. Posobiec posited that her days' long undertaking, which saw her spending two days at the airport along with many, many hours spent inside a plane on the tarmac, is an indication of societal collapse.
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"We are now becoming a second world country," Posobiec said, a country where mid-range niceties and amenities are in stark decline and luxuries are only available to the one percent, and there's "a different standard for everyone else."
"Whether it comes to customer service, whether it comes to air travel, whether it comes to hotels," he said, "that everyone else in the country no longer has access to. It's actually the middle class that is completely losing out here. This is the same type of things that you see in countries like Brazil, where you have these enclaves that people who are well-to-do are perfectly fine, but everyone else suffers."
"This is something that I have been noticing as well," Hernandez said, "and what I've deemed I guess our new normal, right? That's something that we've heard a lot during the past two years, during COVID-19 and we are now living in the aftermath of this new normal."
"I ended up getting stuck at the airport for two days," she explained. "So basically all flights were canceled. And because airlines just don't have employees that want to work, they're dealing with staffing shortages. Also, the average worker nowadays just has horrible communication skills. There were about two people working."
Hernandez's experience with air travel is sadly not unique. Many Americans can recount countless hours spent on tarmacs, endless delays, and an insane decline in service.
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"The airline industry is completely unprepared," she said. "And I think this speaks to as well just where we're at with the modern-day customer service. When I was younger, I remember the customer service being somewhat good people greeting you with a smile." She spoke about malls, restaurants, all being clean, "inviting places," a way to "get away from your everyday, average life."
"But now it's just truly a nightmare," she said. "And I think that we see that every single day with the diversity hires that have no idea what they're doing, and like you talked about, you can pay for a better experience. But why is it that 10, 20 years ago, every single American was able to just thoroughly enjoy this country and was able to have access to that good service and now it's a small select few that have to pay extra to actually have good service in this country?"
Posobiec spoke about his own experiences, which mirrored that of Hernandez. "I just keep looking around basic standards in the country," he said, "grocery stores are another example." The grocery stores are not clean, self-check-out contributes to a decline in community and customer service. Add to that, the stores are poorly stocked.
"Do people remember that going into a grocery store used to actually be a fairly enjoyable experience?" Posobiec asked. "You would go in stores, stores were stocked," he said.
Now, he noted, "suddenly things aren't available anymore, stuff is falling apart, service is in decline across the board." Hernandez agreed.
"It's a complete nightmare," she said.
"Americans should start getting more vocal about this. And this has been a slow chipping away of our standards and expectations in society. For some reason, we just think, 'Oh, well because of the pandemic. This is just how things are now. Oh, because Gen Z has bad communication skills. This is just how things are now.'"
That's not good enough for Hernandez, who attested to the fact that expectations matter, as does American exceptionalism. "I truly feel that the average American has been told to hate their country and if you hate your country, you're not going to care, by extension, about anything that you do. You're not going to want to be prosperous, you're not going to want to be better and do the best that you can. And we're seeing that every single day in again, just our everyday lives."
"It starts with the individual," Hernandez said. "It starts with the next generation. You know, we've been undergoing subversion in this country for a long time, and we have generations who simply do not care. So it's really about reinstilling those values, those morals, you know, teaching people to take self responsibility and value hard work, value their country value their homes."
